Frequently Asked Questions
FAQ
All
About the Service
Family Tree and Record Features
Family Research
Using the Service / Account
Personal Information and Security
I'm worried about how my personal information is handled.
A
The information we hold (such as names and registered domicile) is encrypted and stored securely, and is not used for any purpose other than providing the service. Documents entrusted to us for Family Research are handled appropriately once the research is complete, and family registers are returned to you by post.
Will the AI features send my records outside?
A
The AI Storyteller runs not on an external generative AI service, but in an environment managed by our company. Your family's records are never sent outside. Reading aloud is also carried out in our own environment.
Does the data I register belong to me?
A
Yes. The records and photos you register are your own. Please use the service with peace of mind.
