Cancellation and Refund Policy
This policy sets out the terms for cancellations and refunds relating to Family Research (family history research) provided by Family Storage. Please be sure to read it before placing an application.
1. Cooling-Off
This service is the provision of a service (research) and constitutes mail-order sales under the Specified Commercial Transactions Act. As mail-order sales are not subject to the cooling-off system, cancellations and refunds shall be governed by this policy.
2. “Commencement of Research”
In this policy, “commencement of research” means the point at which we have confirmed your payment and begun the research. Payment is made after you have submitted the letter of authorization, and we will begin promptly once your payment has been confirmed. We will notify you by email when the research begins.
If you cancel before making payment, no fee is incurred, and therefore no refund procedure is required.
3. Cancellation and Refund Categories
| Timing of request | Refund |
|---|---|
| Before payment | No fee is incurred, so no refund arises |
| After payment / before commencement of research | A full refund will be made |
| After commencement of research / before delivery of the report | We will refund the amount remaining after deducting actual expenses already incurred (fees for obtaining family registers and other documents, postage, etc.) and charges corresponding to the progress of the research |
| After delivery of the report | No refund can be made |
| Where we were unable to provide the service for reasons attributable to us | A full refund will be made |
4. Nature of the Research (Important)
In family history research, the extent of what can be found differs depending on how many records, beginning with the family register (koseki), still survive. The period and number of people that can be traced may be limited because records were destroyed by fire in wartime or disasters, or discarded upon expiry of their retention period.
Because we provide the research itself as the service, even where the findings are limited after the research has been fully carried out, the service shall be treated as having been performed (no refund can be made in such cases). We ask for your understanding of this in advance.
Where we are able to explain the likely scope of the findings before commencing the research, we endeavor to inform you of this in advance.
5. Method and Timing of Refunds
- Payments made by credit card will be refunded through the card company.
- After we complete the procedure, it may take approximately one to two months for the refund to be reflected, depending on the card company's billing cycle.
- You will not be charged any bank transfer fees or similar costs in connection with a refund.
6. Member Services (Family Tree and Record Storage)
- Creating a family tree and storing records are free of charge.
- If you wish to cancel your membership, you can do so from My Page.
- For how your data is handled after you cancel your membership, please see our Privacy Policy.
7. Contact
Inquiries regarding cancellations and refunds are accepted via our contact form or by email (info@tradition-blue.jp).
This policy may be amended with prior notice.
